directin.wmf (1366 bytes)   Resource Guide


The page is currently undergoing an update and redesign. However, the Resource Guide is now available for viewing online either in its entirety or by chapter by selecting from the jump menu below. In the coming weeks, you will also be able to jump directly to the individual topics within each chapter as outlined below.

Please note that in order to view the any part of the Resource Guide, you must have Adobe Acrobat Reader installed. If you do not have this program, click here to go to Adobe's website and download the reader for free.


TOOLKIT Online Quick Jump Menu

TOOLKIT Resource Guide


  • Chapter 3: Conducting an Audit
    • Chose a Survey Tool
      • Purpose of the Interview Tools
      • Issues to Consider When Choosing a Tool
    • Select a Sample
      • Make-up of the Sample
      • Size of the Sample
    • Make Initial Contact
    • Inform and Protect Respondents
      • Informed Consent
      • Refuse Participation
      • Privacy and Confidentiality
    • Train the Interviewer
      • Set the Stage for a Successful Interview
      • Strive for Neutrality
      • Probe for Appropriate Response
      • Attain Consistency Across Interviewers
      • Pay Attention to Respondents' Stories
      • Revisit the Interview Process Throughtout the Project
    • FAQ’s
  • Chapter 5: Engaging Stakeholders & Defining a Goal
    • Why is change important in improvement process?
    • What do the experts say?
    • What are you trying to accomplish? Using the Model for Improvement
    • What changes will result in improvement? Using PSDA Cycles
    • How will you know that changes result in improvement? Using Mesaurement
    • Sustaining Change
  • Chapter 6: Physical Comfort
    • Why is it important to focus on pain?
    • What do the experts say about pain management?
    • What are the basics you need to know?
    • Interpreting your score
    • What are the next steps to improve the quality of care?



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