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3: Conducting an Audit
a Survey Tool
of the Interview Tools
to Consider When Choosing a Tool
- Select a Sample
- Make-up of the
- Size of the Sample
- Make Initial Contact
- Inform and Protect Respondents
- Informed Consent
- Refuse Participation
- Privacy and Confidentiality
- Set the Stage for a Successful Interview
- Strive for Neutrality
- Probe for Appropriate Response
- Attain Consistency Across Interviewers
- Pay Attention to Respondents' Stories
- Revisit the Interview Process Throughtout
5: Engaging Stakeholders & Defining a Goal
is change important in improvement process?
do the experts say?
are you trying to accomplish? Using the Model for Improvement
changes will result in improvement? Using PSDA Cycles
will you know that changes result in improvement? Using Mesaurement
6: Physical Comfort
is it important to focus on pain?
do the experts say about pain management?
are the basics you need to know?
are the next steps to improve the quality of care?