RESOURCE GUIDE

The Toolkit Resource Guide is now available for viewing online either in its entirety or by chapter by selecting from the menu below.

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View or Download the complete TOOLKIT Resource Guide Title Page Table of Contents Introduction: Steps on a Journey Using This Guide Visual Depiction of Quality Improvement Model Organization of this Guide Chapter 1: About the Toolkit Project Overview of the Toolkit project Chapter 2: What is Patient Focused, Family Centered Medical Care? Components of Patient Focused, Family Centered Medical Care Identifying Opportunities to Improve Domains and Problem Scores Chapter 3: Conducting an Audit Chose a Survey Tool Purpose of the Interview Tools Issues to Consider When Choosing a Tool Select a Sample Make-up of the Sample Size of the Sample Make Initial Contact Inform and Protect Respondents Informed Consent Refuse Participation Privacy and Confidentiality Train the Interviewer Set the Stage for a Successful Interview Strive for Neutrality Probe for Appropriate Response Attain Consistency Across Interviewers Pay Attention to Respondents' Stories Revisit the Interview Process Throughtout the Project FAQ’s Chapter 4: Preparing & Analyzing the Data Chapter 5: Engaging Stakeholders & Defining a Goal Why is change important in improvement process? What do the experts say? What are you trying to accomplish? Using the Model for Improvement What changes will result in improvement? Using PSDA Cycles How will you know that changes result in improvement? Using Mesaurement Sustaining Change Chapter 6: Physical Comfort Why is it important to focus on pain? What do the experts say about pain management? What are the basics you need to know? Interpreting your score What are the next steps to improve the quality of care? Chapter 7: Communication and Shared Decision Making Why is it important to focus on emotional comfort? What do the experts say? What are the basics you need to know? Interpreting your score What are the next steps to improve the quality of care? Chapter 8: Promoting Self-Efficacy of Family Caregivers Why is it important? What do the experts say? What are the basics you need to know? Interpreting your score What are the next steps to improve the quality of care? Chapter 9: Attending to Family Members' Emotional & Spiritual Needs Why is it important to focus on the caregiver? What do the experts say? What are the basics you need to know? Interpreting your score What are the next steps to improve the quality of care?

 

Funding for this project was provided by