The Toolkit Resource Guide is now available for viewing online either in its entirety or by chapter by selecting from the menu below.

Please note that in order to view the any part of the Resource Guide, you must have Adobe Acrobat Reader installed. If you do not have this program, click here to go to Adobe's website and download the reader for free.

  • Chapter 3: Conducting an Audit
    • Chose a Survey Tool
      • Purpose of the Interview Tools
      • Issues to Consider When Choosing a Tool
    • Select a Sample
      • Make-up of the Sample
      • Size of the Sample
    • Make Initial Contact
    • Inform and Protect Respondents
      • Informed Consent
      • Refuse Participation
      • Privacy and Confidentiality
    • Train the Interviewer
      • Set the Stage for a Successful Interview
      • Strive for Neutrality
      • Probe for Appropriate Response
      • Attain Consistency Across Interviewers
      • Pay Attention to Respondents' Stories
      • Revisit the Interview Process Throughtout the Project
    • FAQ’s
  • Chapter 5: Engaging Stakeholders & Defining a Goal
    • Why is change important in improvement process?
    • What do the experts say?
    • What are you trying to accomplish? Using the Model for Improvement
    • What changes will result in improvement? Using PSDA Cycles
    • How will you know that changes result in improvement? Using Mesaurement
    • Sustaining Change
  • Chapter 6: Physical Comfort
    • Why is it important to focus on pain?
    • What do the experts say about pain management?
    • What are the basics you need to know?
    • Interpreting your score
    • What are the next steps to improve the quality of care?



Funding for this project was provided by
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This web site is published by the Center for Gerontology and Health Care Research, Brown Medical School. For further information, e-mail Dr. Joan Teno or contact her at Brown Medical School, Box G-HLL, Providence, RI, 02912, USA. For questions or comments regarding this website, please e-mail the webmaster. Last edited February 17, 2004.