PROVIDED
COORDINATED CARE
"Well, my, my sister was going in and heard [my mom] screaming,
and she told [the nurses aides] to please not handle her like
that, that she had a broken hip. And they said, "Well,
that's the first we heard of it. We didn't even know it."
And they were supposed to go down and read the notes on the
book about each patient everyday, and we were told that they
just didn't read… [My mom] suffered a lot and she should
not have. You know, by just ignorance, not knowing, not reading
the report of what was wrong with each patient. …Before
they started to work, they were to read about each patient,
and they don't do it. If they did, they would have seen on the
notes that she had a broken hip. So, you see how she suffered
there. Just picking her up by her legs and one of 'em broken.
So, just a lot of unnecessary suffering that old people do that
shouldn't be."
